When I asked in chat why that was, they said that I hadn’t sent the bank statement. This morning, my money was back in my account. To make certain, I also got a letter from my bank, stating my bank account with them and sent it to the email address provided. Then they said I needed a bank statement, not an online one! I downloaded my bank statement, printed it and scanned it. The person in chat at the time told me that sometimes they need ‘additional’ information, not just what is asked for verification. Also insufficient! Then they verified me and I withdrew, my money ended up back in my playing account. Then I uploaded a letter from our Supreme Court, this also had my name, address and very personal details. I was unable to provide this as all utility bills are in my husband’s name. They rejected that and asked for a utility bill. This contained my address and some very personal details. I initially uploaded a letter from our government Insurance Commission. For verification of my address, their site states that any government agency letters could be used for this. I had to play this down, to get rid of the bonus amount. I deposited several times and won some money. I started playing at this casino about 10 days ago. A player at Thebes Casino filed a payout complaint with us about having issues with their documents being verified to collect their $500 winnings.
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